Terms of Service

1. Agreement to terms & order of precedence

Your use of the Services constitutes acceptance of these Terms. Certain Services may also be subject to additional terms (e.g. order forms, statements of work, product-specific schedules, enterprise agreements, or app-store terms). If there is a conflict, the more specific written agreement signed or accepted by both parties for that Service prevails over these general Terms, then these Terms, then policies referenced herein (such as the Privacy Policy).

If you do not agree, do not access or use the Services. We may refuse service or close accounts that violate these Terms.

2. Definitions

• “You” / “Customer”: The individual or entity using the Services.
• “User”: Any end-user (including your employees or invitees) accessing the Services under your account.
• “Customer Data”: Data, files, text, or other content that you or Users submit to the Services, excluding aggregated/anonymised analytics derived by us.

3. Description of Services & licence

Subject to these Terms and payment where applicable, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the subscription or access period for your internal business purposes (or personal non-commercial use where a product is offered to consumers), in accordance with documentation we provide.

We may modify, suspend, or discontinue features with reasonable notice where practicable; we may deploy updates, including security patches. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance may reduce availability.

Unless expressly agreed in writing, we do not provide source code, and you receive access to the Services, not ownership of our software.

4. Eligibility, registration & security

You must be at least the age of majority in your jurisdiction (typically 18) or have verifiable parental or institutional consent where a product is designed for minors in an educational context. You will provide accurate registration information and keep it current.

You are responsible for credentials, for activity under your account, and for ensuring Users comply with these Terms. Notify us promptly at support@chetanaai.com of unauthorised access.

5. Acceptable use

You and Users must not:

• Violate applicable law, third-party rights, or export control or sanctions rules.
• Upload or transmit malware, spam, unlawful, defamatory, harassing, hateful, or sexually exploitative content.
• Probe, scan, or test vulnerability of our systems without authorisation; interfere with or overload the Services; circumvent access controls or metering.
• Reverse engineer, decompile, or disassemble the Services except where mandatory law allows and only to the minimum extent.
• Use the Services to build a competing product or to train general-purpose AI models on our proprietary interfaces or outputs without our written consent.
• Misrepresent identity, impersonate others, or scrape the Services at scale without permission.

Industry-specific products (e.g. legal, health-adjacent) may have additional restrictions in separate product terms or in-app rules. You remain responsible for professional judgment and regulatory compliance in your field.

6. Customer Data — rights & licence to us

You retain ownership of Customer Data. You represent that you have all rights and consents needed to submit Customer Data and to grant the licence below.

You grant us a worldwide licence to host, process, transmit, display, and back up Customer Data solely to provide, secure, improve, and support the Services (including troubleshooting and aggregated analytics that do not identify individuals), and to comply with law. We may use subprocessors as described in our Privacy Policy.

You are responsible for the accuracy and legality of Customer Data and for maintaining your own backups where critical. After termination, we may delete Customer Data according to our retention schedule unless law requires longer storage.

7. AI-assisted features & output

Where the Services include machine learning, generative AI, or automation, outputs may be incorrect, incomplete, or biased. You must review and validate outputs before relying on them — especially for legal, medical, financial, or safety-critical decisions. The Services do not constitute legal, medical, or professional advice.

Subject to your compliance with these Terms, we assign to you any rights we may have in output generated specifically for you from your prompts and Customer Data, to the extent assignable under law. Third-party model providers may have acceptable-use policies that apply in addition to these Terms.

8. Fees, billing, trials & taxes

Paid plans are billed as stated at checkout, in an order form, or in-product. Fees are non-refundable except where required by law or expressly stated. We may change prices with advance notice; changes apply on renewal.

Trials and betas may be free, time-limited, or feature-limited; we may terminate them anytime. You are responsible for applicable taxes (GST, VAT, sales tax) excluding our net income taxes. Late payments may incur interest or suspension of access.

9. Third-party services & links

The Services may integrate with or link to third-party platforms (payment gateways, identity providers, cloud storage, maps, app stores). Their terms and privacy policies govern those relationships. We are not responsible for third-party services or content.

10. Our intellectual property & feedback

We and our licensors own the Services, branding, documentation, and all related IP. Except for the limited licence in Section 3, no rights are granted. You may not remove proprietary notices.

If you give feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them to improve our business without obligation to you.

11. Confidentiality

Each party may receive non-public information of the other (“Confidential Information”). The recipient will use reasonable care to protect it and use it only for the purpose of the Services. Exclusions include public information, independently developed information, or information rightfully received from a third party. Disclosure may be required by law or court order with notice where permitted.

12. Privacy & security

Our collection and use of personal data is described in our Privacy Policy. Where we process personal data on your behalf as a processor under applicable law, a data processing addendum may apply for enterprise customers upon request.

13. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED OR ERROR-FREE.

Some jurisdictions do not allow certain disclaimers; in those cases our warranties are limited to the minimum required by law.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THAT PERIOD, OR (B) IF NO FEES APPLIED, INR 5,000 (Indian Rupees five thousand). MULTIPLE CLAIMS DO NOT ENLARGE THIS CAP.

The limitations apply to contract, tort (including negligence), strict liability, or any other theory. They do not limit liability that cannot be limited by law (e.g. fraud, wilful misconduct, death or personal injury caused by negligence where mandatory).

15. Indemnity

You will defend, indemnify, and hold harmless the Company and its officers, directors, employees, and contractors from third-party claims, damages, and costs (including reasonable legal fees) arising from Customer Data, your use of the Services in breach of these Terms, or your violation of law or third-party rights.

16. Term, suspension & termination

These Terms apply from first use until terminated. Paid subscriptions end at the expiry of the paid period unless renewed. We may suspend or terminate access for material breach, non-payment, legal risk, or extended inactivity, with notice where reasonable.

Upon termination, your right to use the Services ceases. Sections intended to survive (including IP, confidentiality, disclaimers, limitation of liability, indemnity, governing law, and disputes) survive.

17. Export, sanctions & anti-bribery

You will comply with applicable export control and sanctions laws. You represent that you are not prohibited from receiving the Services and will not use them in embargoed countries or for prohibited end uses. You will not offer or accept bribes or improper advantages in connection with the Services.

18. Force majeure

Neither party is liable for delay or failure due to events beyond reasonable control, including natural disasters, war, terrorism, labour disputes, failures of public networks or utilities, or government actions, provided it uses reasonable efforts to mitigate.

19. Assignment, notices, severability, entire agreement, waiver

• You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger or sale of assets.
• Notices to you may be sent to the email on your account or posted in-product. Legal notices to us should go to support@chetanaai.com with copy by registered post to our Noida address where required.
• If a provision is invalid, the remainder stays in effect.
• These Terms and referenced policies are the entire agreement on their subject matter, superseding prior oral or written understandings on the same topic.
• Failure to enforce a provision is not a waiver.

20. Governing law & dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-law rules that would apply another jurisdiction’s law.

Subject to mandatory consumer protection rules in your country of residence (if any), the courts at Gautam Buddha Nagar (Noida), Uttar Pradesh, India, shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services. You consent to that venue. Before filing suit, the parties agree to attempt good-faith resolution via written notice and senior-escalation discussion for thirty (30) days.

If you are a consumer in a jurisdiction that grants you non-waivable rights (including mandatory local courts or ADR), those rights remain available to you.

21. Contact

Questions about these Terms:

• ChetnaAI Private Limited (ChetanaAI)
• Noida Sector 16, 201301, Uttar Pradesh, India
• Email: support@chetanaai.com
• Phone: +91 93696 16560